What our clients think of us
We need to know what our clients think of us, every business does. Some firms call this session Testimonials which is a Latin word literally meaning witness statements. What the word really means is ” what you think of your experience of us”.
Why do we need to hear from you?
Because we value our clients and their opinions as we are aiming to offer friendly and effective legal advice to our clients, and we need to know if we are succeeding in our aim. To plan for the future we needs to know what concerns our clients and what changes they would like to see in the service that we offer.
What do we need to know?
We need to know if we have met your requirements, or even perhaps exceeded them and if we have not. If we are not made aware of what we are doing wrong and what we can do better we cannot improve and develop our services for you. Here are a few of the comments our clients have made to us about the service that we offer:-
“Thank you so much for your help, support and encouragement ; I could not have done this without you”
“Thanks for all your help”
“Thank you for your kindness”
“Thank you for all your hard work and dedication in helping us to purchase our first home”
“Require Quality? Need Speed? Need to be fully updated at every stage? Look no further than Forths.”
“Thanks for all your help- ” House purchases are easy!”
“Mr. Jenyns and all the staff at Forths facilitated my move so quickly ; I am very grateful”
“Thank you so much Mr. Ivanec for your helpful advice”
“Thank you for your kindness and expertise ; it was really appreciated”
“My husband and I had used the Firm previously to make our wills;Thank you for all your help and support at this very difficult time”
“Thank you for keeping the costs down as much as possible it is much appreciated.”
“I cannot complete your (client satisfaction) Questionnaire without making a special mention about Hugh; he couldn’t have been more helpful and I always felt able to contact him if something was worrying me”
“Clive, Your friendship and sense of humour have turned a normal solicitor/ client relationship into something very personal”
“Alison- once again I would like to thank you for your time and much appreciated help – I would have no hesitation in recommending your professional services to anyone”
“Hugh- Thanks once again for delivering the result I needed for June. We have all had a tough year or so, but with your support we have again succeeded despite the obstacles presented before us”
“A huge thank you Hugh ; I appreciate your sensitivity and kindness during a difficult period of time”.
“Alison- Thank you so much for all your help and support – I couldn’t have chosen better”
“Alison – Thank You for the brilliant job that you did for us …… we really appreciate all the extra time you put into it! ”
Please contact us if you have any comments to make good or bad about the firm, the services that we offer, the website or anything else that you wish to raise with us.
As with many things in life; good and regular communication is the key to an effective, lasting and rewarding relationship, so we look forward to hearing from you.
Download: We have compiled a Client Satisfaction Survey so that you can let us know what you think. Click here to Download Client Satisfaction Survey